The word "philosophy" comes from the Greek philosophia, which literally means "love of wisdom". Philosophy is the study of general and fundamental problems concerning matters of existence, knowledge, values, reason, mind, and language. It is distinguished from other ways of addressing fundamental questions by its critical, systematic approach and its reliance on rational argument.
Client Satisfaction is our first priority
Our philosophy of the best marketing dollar spent is the goodwill of a happy customer. We measure our success by our clients' success. We assist our clients in reaching their goals by considering their objectives and customizing our method in order to meet their needs. We recognize the importance of understanding the organization first in order to provide practical solutions. At Stellarware, the client always comes first.
Partnership, respect for our clients, delivering value, and making an impact on society are just some of our core values. Our commitment to both our clients' success and our own standards is what sets Stellarware apart as a leader and a true public / private partnership organization. Stellarware offers the opportunity to demonstrate how business and government can work together.
Stellarware is a small business that excels at Public / Private Partnerships
We have experience finding competitive and cooperative advantages for our clients. We consider the client as a complete entity while examining the unique dynamics of the competitive system. Objectivity is crucial. Accurate data, rigorous analyses, external perspectives, and explicit logic serve as our foundations for objective decision-making. Stellarware identifies advantages in all of its efforts and conveys a strategic perspective to benefit all parties. We can respond quickly and thoroughly to our clients' needs and provide unparalleled customer service.
Stellarware is committed to adding value for our clients that will return many multiples on their investment. We deliver tangible and positive change, not simply presentations or ideas. We set our standard for adding value extremely high. At Stellarware, this requires that our work deliver the results and meet the objectives of our client and the people they serve. We adhere to our standards by engaging candidly within Stellarware and with our clients about the level of value added by our joint efforts.
The partnership perspective guides Stellarware's relationships both internally and with clients. We build lasting relationships on respect, honesty, mutual support, and investment. We work together in a manner that is collaborative, constructive and challenging. We believe that a mutually respectful environment fosters continuous learning. We know that team work and cooperation are essential to our success both as a company and as individuals.
Partnership is the cornerstone of our client approach. We aim to strengthen our client's capabilities, improve efficiency and deliver the services they require. We respect our clients and fully appreciate the challenges they face. We feel privileged to be a partner in their endeavors and share in their achievements. We always recognize and appreciate our clients' knowledge and experience. We can provide the expertise and resources to be a catalyst for change. Change for the better.
Anything is possible
Our goal is not simply to apply the best practice but to invent it. Every opportunity is unique, and there is seldom only one solution. Breakthrough ideas often result from the work of partnerships and teams attempting to creatively solve real challenges. We aspire to expand on the needs of our clients and help them attain each of their objectives.
We strive to have a positive and lasting influence beyond the business world. We believe we can make the world a better place both directly through our client work and through our own efforts. We seek progressive policies in every opportunity where we provide services and take tremendous pride in the work we do and the people we serve.
The Child Support Lien Network (CSLN) expanded its partnership by welcoming the District of Columbia to the program this past June. The District of Columbia Child Support Services Division (CSSD) contributes nearly 8,000 non-custodial parents to the CSLN system. In the first three months, CSSD has already received over 100 qualified CSLN insurance matches worth an estimated $42,000 in potential collections.
We are proud to announce that the Rhode Island Medical Assistance Intercept System (MAIS) has achieved an impressive milestone, $3 million in collections! This new benchmark comes on the heels of a successful summer, highlighted by multiple six-figure collection months and a remarkable single collection of over $242,000.
The 12th Annual Rhode Island Child Support Conference was held on May 20th, convening child support professionals from across the state to discuss strategies for improving the lives of children. This year’s conference theme was “families first,” a holistic approach that offers services not only to children and custodial parents, but to non-custodial parents as well. The recipients of the 8th Annual Child Support Lien Network (CSLN) Partnership Awards all do their part to put families first in their own, individual way. Sharon A. Santilli, IV-D Director of Rhode Island Child Support Services and CSLN Administrator, recognized each person’s, and each organization’s, unique contribution to promoting the well being of children and families when presenting this year’s awards.
Stellarware is excited to announce its recent award of the Child Support Employer Services State Directory of New Hires and National Medical Support Notice Processing Portals contract from the State of New Jersey Department of Human Services, Division of Family Development. Stellarware opened a new location in Hamilton, NJ, establishing a third regional office for the corporation. The New Jersey project team began operating the New Jersey New Hire Directory on October 1, 2015 and launched the New Jersey National Medical Support Notice (NMSN) Processing Center on November 1, 2015.