The Child Support Lien Network (CSLN) expanded its partnership by welcoming the District of Columbia to the program this past June. The District of Columbia Child Support Services Division (CSSD) contributes nearly 8,000 non-custodial parents to the CSLN system. In the first three months, CSSD has already received over 100 qualified CSLN insurance matches worth an estimated $42,000 in potential collections.
Our nation's capitol may be small in size, but by joining CSLN, the District of Columbia provides thousands of families with the opportunity to collect past due child support they may not have otherwise received.
CSSD's slogan is "Working with you to put children first." CSLN could not agree more with this philosophy and looks forward to a long and successful partnership with the District that benefits the children and families it diligently serves.
We are proud to announce that the Rhode Island Medical Assistance Intercept System (MAIS) has achieved an impressive milestone, $3 million in collections! This new benchmark comes on the heels of a successful summer, highlighted by multiple six-figure collection months and a remarkable single collection of over $242,000.
MAIS has established liens worth a total of $16.5 million since 2013. Of those established, liens worth a collective $6.3 million have been closed. Rhode Island Medicaid has collected $3.2 million of the $6.3 million value, resulting in a 50% collection rate. Prior to the introduction of MAIS, Rhode Island was experiencing collection rates of 10-15%. Even more impressive, *s collection rate continues to climb, currently collecting 72% of the liens that have closed so far in the State Fiscal Year 2017.
MAIS's rapid response time has proven to be one of several cornerstones for the program. By streamlining the document issuance workflow, MAIS is able to distribute secure documents to insurers and attorneys within 48 hours. The efficient and timely issuance of documents contributes significantly to the process of securing collections. In fact, after receiving a document within minutes of requesting it, one insurance adjuster recently shared, "I would like to say you guys are the best over there [at MAIS], always so helpful."
The MAIS program looks forward to continued growth in Rhode Island, as well as expanding to other states nationwide. If you are interested in learning how MAIS can substantially impact your state's Medicaid program, please call us at 800-908-MAIS (6247) ext. 300 or email
firstname.lastname@example.org for more detailed information.
The 12th Annual Rhode Island Child Support Conference was held on May 20th, convening child support professionals from across the state to discuss strategies for improving the lives of children. This year’s conference theme was “families first,” a holistic approach that offers services not only to children and custodial parents, but to non-custodial parents as well. The recipients of the 8th Annual Child Support Lien Network (CSLN) Partnership Awards all do their part to put families first in their own, individual way. Sharon A. Santilli, IV-D Director of Rhode Island Child Support Services and CSLN Administrator, recognized each person’s, and each organization’s, unique contribution to promoting the well being of children and families when presenting this year’s awards.
Mr. Joe Coughlan, Senior Vice President, and Mr. John LaMacchia, Vice President, accepted the CSLN Partnership Award on behalf of Gallagher Bassett. Mr. Coughlan began by stating how much he enjoyed listening to the conference speakers and their informative sessions. He expressed that it is “truly impressive” to hear about what child support professionals do on a daily basis and that “we should be giving you an award, because I can’t think of anything more important than helping children and families.” Mr. LaMacchia expressed appreciation for how much passion CSLN imparts into its mission while stressing the benefits that partnership can bring to the constituents his company serves. He shared how Gallagher Bassett strives to differentiate its corporate culture from the rest of the insurance industry by emphasizing that every interaction can make a difference with the people it serves. This sentiment can fittingly be applied to the child support industry, where each worker also has the chance to make a positive impact on a family with every interaction they have. In closing, Mr. LaMacchia conveyed his thanks by offering, “We want to be associated with groups like you [CSLN].”
Ms. Lisa Andry, Child Support Director, and Ms. Lydia Scales, Program Manager 3, of the Louisiana Department of Children and Families, Child Support Enforcement accepted the CSLN Partnership Award for a state member. Like many other states, Louisiana has experienced a shortage of resources in the past few years due to nationwide economic challenges, which left the state with an unusually small staff. Working within the constraints of limited resources makes Louisiana’s child support achievements even more remarkable. Ms. Scales shared with the audience that her state has collected more than $5.4 million from CSLN matches in just the first ten months of the current fiscal year, and she credited CSLN for their success. Ms. Scales excitedly said that she looks forward to collecting “more money, more money, and more money for children.” After thanking Rhode Island and the CSLN team, Ms. Andry spoke about how she is a strong advocate of partnerships. She believes that child support work cannot be done successfully without partners and that CSLN has been a huge partner in achieving their remarkable collections. Louisiana is a true inspiration for all states, large or small, and CSLN is proud to service a partner who continuously strives for success.
Mr. Barry Brooks, Managing Attorney, of the Texas Office of the Attorney General, Special Collections Unit received the John F. Murphy Memorial Award, which acknowledges an individual who demonstrates an extraordinary commitment to the CSLN program and the partners it serves.
After thanking CSLN for the award, Mr. Brooks humbly attributed his success to his “enablers” including the Texas Special Collections Unit, fellow staff members, legislators, private attorneys, and the Child Support Lien Network. He stressed that although his award was for individual achievement, he would not have been able to receive it without the partnership of his enablers. One of Mr. Brooks’s professional achievements is assisting in the institution of mandatory reporting legislation that requires all insurers in the state of Texas, including life insurers, to check their claims for child support matches before payout. This mandatory law has undoubtedly increased the success Texas experiences with insurance intercept collections. In fact, Mr. Brooks told the audience that Texas is on track to collect an astounding $60 million from insurance intercepts alone this year. He thanked CSLN for giving him the tools his team needs to help Texas’s children, and CSLN thanks Mr. Brooks for his achievements and passionate dedication to his role as Managing Attorney in the Special Collections Unit.
Partnership was a prevalent theme in all the recipients’ speeches, reflecting just how critical collaboration is in the child support industry. Partnership is also essential in families, as indicated in the “families first” approach of helping every family member be engaged for the benefit of their children. The Child Support Lien Network is privileged to facilitate a program that strengthens these partnerships, helping states realize the goal of more self-sufficient families with happier and healthier children.
Congratulations once again to the gracious recipients of the 2016 CSLN Partnership Awards, and a sincere and heart-felt thank you to all of our partners for the impressive and inspiring work accomplished on a daily basis!
Stellarware is excited to announce its recent award of the Child Support Employer Services State Directory of New Hires and National Medical Support Notice Processing Portals contract from the State of New Jersey Department of Human Services, Division of Family Development. Stellarware opened a new location in Hamilton, NJ, establishing a third regional office for the corporation. The New Jersey project team began operating the New Jersey New Hire Directory on October 1, 2015 and launched the New Jersey National Medical Support Notice (NMSN) Processing Center on November 1, 2015.
In addition to the new hire reporting and NMSN aspects of the project, New Jersey and Stellarware are working together to improve employer outreach and compliance by creating a comprehensive employer reporting portal and services center, which will be branded the "Child Support Employer Services Center." The updated Child Support Employer Services Center will incorporate Stellarware's proven Employer Registry solution and an innovative Outreach Module with functionality to distribute documents electronically to employers and receive their responses online through the portal. The portal will provide a platform for multiple employer reporting services, including new hire reporting, National Medical Support Notices, income withholding orders, employment verifications, and terminations. The new portal will work in tandem with New Jersey's state of the art, web-based child support case management system, known as NJKiDS.
Another unique benefit of the portal will allow for Stellarware's compliance outreach to be achieved with just one phone call to the employer, supporting all of the employer's child support responsibilities. It is anticipated that by the end of 2017, employers doing business in New Jersey will have the advantage of satisfying all of their reporting requirements and compliance obligations in one, easy to use portal and service center. Stellarware looks forward to enhancing this "one-stop" portal, designed to serve New Jersey employers and allow the State to further strengthen its ability to assist the public with an efficient and comprehensive resource.
The State of Rhode Island Office of Child Support Services is pleased to announce the 2016 recipients of the Child Support Lien Network Partnership Awards to the Louisiana Department of Children and Family Services and Gallagher Bassett. The CSLN John F. Murphy Memorial Award will be presented to Barry J. Brooks of the Texas Office of the Attorney General, Child Support Division.
State Agency Recipient - Louisiana Department of Children and Family Services
The State of Louisiana has embraced and supported CSLN's application since 2008. During this time period, CSLN has processed more than 37,000 insurance claims and placed over 20,000 liens on behalf of the State of Louisiana. Louisiana takes full advantage of the CSLN optional services, including quality assurance activities and forms generation which streamline their insurance match processing. Louisiana dedicates its resources toward following up on the insurance liens with a team of child support professionals who continuously put forth diligent efforts to ensure the families in Louisiana receive long overdue child support payments. Their endeavors have paid off with an estimated $29 million in CSLN collections life to date. CSLN commends Louisiana's efforts in making their vision of "Helping individuals and families become self-sufficient" a reality!
CSLN is honored to recognize Louisiana as the 2016 recipient of the CSLN State Member Partnership Award.
Insurance Company Recipient - Gallagher Bassett
CSLN and the insurance industry have had an enormous, positive financial impact on the lives of children and families across the country. Gallagher Bassett, one of the nation's largest Third Party Administrators for insurance carriers, first partnered with CSLN in 2005, performing child support searches using the look up site. In 2007, Gallagher Bassett joined the automated daily matching option. Since then, CSLN has processed over 20,000 Gallagher Bassett insurance claims and released over 8,000 matches to its state members. Over the years, these insurance intercepts contributed more than $10 million dollars to families across the country. The two largest, single collections from Gallagher Bassett claims that have been documented within the CSLN system are $91,000 and $94,000. In addition to these significant intercepts, 22% of the reported collections exceed $5,000 per lien. It is evident that Gallagher Bassett strives to provide many families with the "best possible future" as stated in their Mission Statement:
"We believe businesses and people are a lot alike. They both want and deserve the best possible future. We identify and unlock better outcomes."
It is our distinct pleasure to acknowledge Gallagher Bassett as the 2016 recipient of the Insurance Member Partnership Award.
CSLN John F. Murphy Award - Mr. Barry J. Brooks, Managing Attorney of the Special Collections Unit, Texas Office of the Attorney General, Child Support Division
The State of Texas has partnered with CSLN since 2003, a few years before the first CSLN Partnership Awards ceremony was held. Since 2007, Mr. Barry J. Brooks, in his role of Managing Attorney for the Texas Special Collections Unit, consistently achieved record breaking CSLN collections year after year. Mr. Brooks' oversight and success with the CSLN insurance intercept and real property programs is unparalleled. He has also been instrumental in getting mandated laws passed through the Texas Legislature on insurance reporting to include life insurance and annuities. Mr. Brooks' team has filed over 112,000 insurance liens, including 8,850 on life insurance and annuities claims, and over 17,500 real property liens. Collections under his outstanding legal leadership have risen from $5.4 million in 2007 to $54.4 million in 2015 for insurance intercept, including $32 million from life insurance and annuity collections. Collections for real property have been equally remarkable, exceeding $58 million. These efforts have significantly enhanced the overall collections of the Special Collections Unit, bringing the total to more than $730 million since it was created in 2001. Mr. Brooks has been an invaluable asset in the public/private partnership that has become CSLN, clearly an admirable choice for this year's John F. Murphy Memorial Award.
Congratulations and a genuine thank you to all of this year's recipients! Your participation in the CSLN program is a leading example of the positive impact public/private partnerships can have in the community, helping children and families nationwide.
The recipients will receive their awards at the 12th Annual Rhode Island Child Support Conference to be held on May 20, 2016.
The Rhode Island Office of Child Support Services (OCSS) recently collected an astounding $100,000 from a single insurance intercept, Rhode Island's largest CSLN collection to date! In December of 2015, the Rhode Island OCSS placed a lien on a bodily injury claim submitted to CSLN from Travelers Insurance Company. Shortly thereafter, Travelers Insurance Company sent Rhode Island OCSS a lump sum payment, which nearly satisfied the arrears in full for two child support cases.
This remarkable collection proved invaluable for two families, both of whom were owed many years of unpaid support. Each custodial parent involved had received minimal, intermittent payments on their cases, and one had not received child support consistently since 2002. While every collection may not be six figures, it is important to note that intercepts of any amount can provide financial assistance to many families nationwide.
This case exemplifies that states of any size, whether they be large or small, have the potential to collect substantial arrearages to assist the children and families they serve. Congratulations to Rhode Island and Travelers for collaborating on this amazing collection and making a significant difference in the lives of not one, but two families from a single collection!
The Mississippi Department of Human Services (DHS), Division of Field Operations Child Support Program recently awarded Stellarware Corporation a contract to continue operations of its new hire reporting program. Stellarware has operated the Mississippi State Directory of New Hires since July 2010.
Since that time, the Mississippi new hire program has seen tremendous growth in all aspects of the project. Now having processed over 1.1 million records to date, with peak months as high as nearly 58,000 records, Mississippi has also greatly benefited from Stellarware's Outreach Module and campaigns, averaging a 91% electronic reporting rate with a top rate of 94%. The Mississippi Child Support Program "helps to secure financial, medical and emotional support for children and families to empower them to become self-sufficient," according to their website. Stellarware is excited to continue partnering with Mississippi on this important program and provide accurate new hire information that helps lead to increased child support collections.
The 11th Annual Rhode Island Child Support Conference was held on June 11th, bringing together over 150 child support professionals from across the state. A highlight of the day's agenda was the 7th Annual Child Support Lien Network (CSLN) Partnership Awards ceremony, when Sharon A. Santilli, IV-D Director of Rhode Island Child Support Services and CSLN Administrator, presented the CSLN Partnership Awards with enthusiasm to four recipients in recognition of their extraordinary efforts.
Mr. Neil Collins, Claims Manager, and Mr. Scott Baldwin, Underwriting Manager, accepted the CSLN Partnership Award on behalf of Employers Mutual Casualty Company (EMC). Mr. Collins expressed his gratitude for the opportunity to learn about the CSLN program and "see the passion that its members have for their work in providing support for children and families around the country." Honored to accept the award on behalf of EMC, Mr. Collins said, "I know as a Claims Manager for EMC, my claims staff was thrilled when they learned EMC was selected as one of this year's CSLN Award recipients." He went on to demonstrate just how important corporate responsibility is to EMC. Headquartered in central Iowa with twenty additional locations across the country, EMC is focused on enhancing the quality of life in the communities they serve, from the corporate level down to individual offices. For example, the Providence Branch is involved with the Rhode Island Family Shelter, holding events such as Adopt a Family for the Christmas holiday and a food drive called "Harvesting for Happiness." Mr. Baldwin conveyed his appreciation for the child support community when he addressed the audience and said, "Without you, none of this could happen."
Ms. Pamela Harney, Program Director, of the Tennessee Department of Human Services, Child Support Division accepted the CSLN Partnership Award for a state member. Tennessee has been a CSLN member since 2001, receiving nearly 17,000 insurance matches and collecting an estimated $2.5 million annually on those matches to date. Ms. Harney said, "It has been a great experience working with the CSLN team...thank you for making this partnership successful."
Ms. Angela Mehnert, Customer Resolution Unit Manager, of the Arizona Division of Child Support Services received the John F. Murphy Memorial Award, which recognizes an individual who exhibits an exceptional dedication to the CSLN program and the partners it serves.
Ms. Mehnert opened with an array of fun facts highlighting the differences between her home state of Arizona and Rhode Island. Distinctions included Arizona as the Grand Canyon State and Rhode Island as the Ocean State, Arizona's population of 6,600,000 compared to Rhode Island's 1,051,511, and Rhode Island's incorporation into statehood in 1790 vs. Arizona's more recent incorporation year of 1912. After describing a number of differences, Ms. Mehnert focused on their shared mission, offering, "What we both have in common is a passion and commitment for the children represented in child support programs." Ms. Mehnert embodies this passion and commitment in her work for Arizona, devoted to improving the State's child support program by pursuing innovative and effective collection methods. As child support departments face challenging budgets and growing caseloads, Ms. Mehnert brought to light Arizona's efforts to better utilize collection tools in a complex environment with a focus on collaboration. She emphasized the successful partnership between AZ DCSS and CSLN saying, "we will increase child support collections as a result of this partnership. We believe we have made the best business decision in sharing responsibility with CSLN on behalf of custodial parents and Arizona's families." CSLN is proud to recognize Angela Mehnert for her spectacular dedication and enthusiasm to her work and the child support community.
The Child Support Lien Network is privileged to partner with these organizations and individuals to help them achieve their visions on behalf of our country's families. Congratulations, and a heartfelt thank you to all the exceptional recipients of the 2015 CSLN Partnership Awards!
The District of Columbia Office of the Attorney General, Child Support Services Division recently announced a contract award for its new hire directory to Stellarware Corporation, who currently manages the program. Stellarware has operated the DC New Hire project since May 2010, processing nearly 800,000 records to date. Through utilization of its unique and innovative Employer Registry, electronic reporting has increased to its current rate of 91%.
According to its website, the purpose of the District's Child Support Services Division (CSSD) is "To enhance the well-being of children by assuring that assistance in obtaining support, including financial and medical, is available to children through locating parents, establishing paternity, establishing support obligations, and monitoring and enforcing those obligations." New hire reporting plays an integral role in collecting child support by helping to establish income withholding orders from a non-custodial parent's pay check. With 75% of child support being collected from income withholding, it is imperative to pass the District only accurate and complete new hire information to facilitate their collection efforts. Stellarware is honored to continue managing the District's new hire program and looks forward to continued growth in an effort to support CSSD's mission of ensuring financial support for children in need.
The State of Rhode Island Office of Child Support Services is excited to announce the 2015 recipients of the Child Support Lien Network Partnership Awards to the Tennessee Department of Human Services, Child Support Division and EMC Insurance Companies. The CSLN John F. Murphy Memorial Award will be presented to Angela Mehnert of the Arizona Department of Economic Security, Division of Child Support Services.
State Agency Recipient - Tennessee Department of Human Services, Child Support Division
The State of Tennessee became a member of the Child Support Lien Network (CSLN) in 2001. Nearly 17,000 insurance matches have been released to the State over a period spanning more than 13 years. Tennessee takes full advantage of many CSLN services, including quality assurance activities and forms generation, which streamline insurance and FIDM match processing. Tennessee added the CSLN FIDM option during the final quarter of 2013, and in the last year and a half, over 135,000 bank matches have been loaded into the CSLN system. CSLN assists Tennessee in categorizing, prioritizing, and generating lien notices to efficiently process their multi-state and in-state FIDM matches so Tennessee can quickly pursue collections. CSLN is honored to recognize Tennessee as this year's recipient of the CSLN State Member Partnership Award.
Insurance Company Recipient - EMC Insurance Companies
Coincidentally, Employers Mutual Casualty Company (EMC) also joined CSLN in 2001. EMC has been a consistent and dependable participant throughout its 14-year membership. CSLN has processed over 7,000 EMC insurance claims and released over 3,300 matches to state members. Over the years, 23 different member states have posted collections in excess of $1.6 million to the CSLN system, which resulted from EMC claims. The two largest, single collections from EMC claims that have been documented within the CSLN system are $30,000 and $40,000. These, and all intercepts, whether they be large or small, provide crucial support to families in need. In recognition of its significant contributions to date, it is our pleasure to acknowledge EMC as this year's recipient of the Insurance Member Partnership Award.
CSLN John F. Murphy Award - Ms. Angela Mehnert, Customer Resolution Unit Manager, Arizona Department of Economic Security, Division of Child Support Services
The State of Arizona began its partnership with the Child Support Lien Network in 2007. Ms. Angela Mehnert, Customer Resolution Unit Manager, played an instrumental role during the incorporation of the CSLN program into Arizona's workflow and continues to recognize potential avenues that will benefit the children and families Arizona so passionately serves.
Ms. Mehnert's tireless efforts have led to the issuance of more than 6,700 Arizona child support liens worth an estimated $14 million! Angela spearheaded the automation process to have CSLN generate Arizona income withholding orders and recognized the value of augmenting state child support staff as they consistently pursued collections. Recently, Ms. Mehnert has focused on incorporating the CSLN real property module in Arizona, providing the State with an additional, effective collection tool. In our opinion, Angela has made a significant, positive impact on Arizona's child support efforts, proving she is a worthy recipient of this year's John F. Murphy Memorial Award.
Congratulations and a heartfelt thank you to all the recipients! Your participation in the CSLN program is a shining example of the positive impact public/private partnerships can have in the community, helping children and families nationwide.
The recipients will receive their awards at the 11th Annual Rhode Island Child Support Conference on June 11, 2015.
The Ohio Child Support Enforcement Agency Directors’ Association (OCDA) recently held its Spring Symposium in Dublin, Ohio. Encompassing a wide range of topics, informational workshops covered family issues and industry challenges, in addition to exploring innovative strategies for effectively collecting support.
As an invited presenter, the Child Support Lien Network (CSLN) team valued the opportunity to present an overview of the network as well as an in depth look at Ohio’s membership, highlighting Ohio’s county workflow and documenting collection data in the CSLN system. Over one hundred session attendees also benefited from a demonstration of Ohio’s CSLN public website and secure state/county administrative websites, providing state child support workers with a comprehensive understanding of how CSLN supports their efforts. Having CSLN staff members at the exhibit booth provided another opportunity for interaction with conference attendees to share information and respond to questions about the program.
Ohio joined CSLN in May 2013 and has seen great success in its first two years of membership. Since joining, Ohio has contributed over 14,000 matches to the network and received over 5,000 qualified matches. To date, Ohio has recorded collection data in the CSLN system of over $1.7 million. Ohio’s success is highlighted by a substantial collection, which occurred in late 2014. Mahoning County intercepted nearly $75,000 after monitoring a single personal injury claim for over a year. The money was distributed to two families, eliminating the entire arrears amount in both cases.
The Child Support Lien Network appreciates the opportunity to have presented and sponsored at the OCDA Spring Symposium. We look forward to a strong partnership with the State of Ohio as they strive “to be the nation’s leading workforce development and family support system”.
 Ohio Department of Job and Family Services Mission, Vision, Values Statement Web Page: http://jfs.ohio.gov/PerformanceCenter/AboutUs/Mission-Vision-Values-Statement.stm
As we embark upon a new calendar year, I appreciate the opportunity to look back at the inception, progress, and success of the Child Support Lien Network (CSLN) and share some recent CSLN highlights and achievements.
As the nation's largest child support consortium, CSLN has had the privilege of facilitating and promoting the partnership between the insurance industry and the many member states in the effort to collect past due child support. Since its inception in 1999, CSLN has placed partnership, innovation, and value at the forefront of its mission, resulting in an array of highly effective collection programs.
This past year brought continued growth to the program despite tough economic times and restricted state budgets. Participation from the insurance industry steadily increases as more companies expanded their participation in 2014. In addition to new insurance partners, utilization of CSLN's various services was also on the rise as more state members took advantage of the program's life insurance matching, real property services, and Financial Institution Data Match (FIDM) solutions. These two factors combined, infused the program with an increase of qualified matches, which ultimately resulted in an increase in financial resources for many more children and families.
April of 2014 was a special month for CSLN, as it marked the network's 15th anniversary! CSLN's humble beginning started with a small group of progressive and forward thinking New England states. Since then, the Child Support Lien Network has solidly expanded into a national partnership between 31 states and over 1,800 insurance companies. During the course of its history, this vibrant consortium has resulted in collections of approximately $1.2 billion to date to offset the $80 billion owed in child support by the system's 3.8 million delinquent obligors.
This past year presented new challenges as well as successes for the child support community. Time and time again, I have witnessed that the passion and dedication of so many child support professionals overcomes difficult fiscal times. Without their commitment, thousands of children would not have received the financial support they need and deserve. I wish to thank all of our partners for their perseverance and devotion to the child support community.
To all those who diligently contribute to the CSLN program, best wishes for continued success in 2015!
Sharon A. Santilli
Continuing its record of impressive collections, the Texas Office of the Attorney General's Child Support Division, Special Collections Unit recently received two exceptional insurance collections, the first valued at $117,813.78 and the second worth over $71,000.
In September 2012, the Child Support Lien Network (CSLN) processed a bodily injury claim from the Texas Farm Bureau Mutual Insurance Company. Upon release to the State of Texas, the child support staff, recognizing the potential for a significant settlement, diligently monitored the claim and tracked its progress. After two years of attentive oversight, the State then collected a substantial intercept in the amount of $117,813.78! This collection satisfied the total arrears amount and was distributed in its entirety to one appreciative family.
Texas also recorded another notable collection this September worth over $71,000. In this case, the match was with Continental Casualty Company, and once again, it fulfilled the total arrears obligation of the non-custodial parent. This collaborative effort between the state child support office and insurance companies provides some custodial parents with a unique opportunity to collect long overdue financial support they would not have otherwise received.
These impressive collections come on the heels of another record-breaking year for Texas, which collected an astounding $63 million in fiscal year 2014 through CSLN insurance intercepts, life insurance claims, and real property liens. CSLN's public/private partnership continues to grow in strength and effectiveness as evidenced by the value of collections and increased participation within the insurance industry and state membership. This positive relationship has proven that no matter how large or how small a collection may be, the impact is always significant for a family in need of financial resources.
The Ohio Child Support Program recently collected close to $75,000 from one single personal injury claim. In May of 2013, the Child Support Lien Network (CSLN) released a match from Safeco Insurance Company to Ohio's Mahoning County Child Support Office.
Ms. Sandi Rossi, Fiscal Child Support Supervisor, played an instrumental role in securing this collection. For over a year, Ms. Rossi continuously monitored the development of this claim working very closely with the claim handler, the non-custodial parent, and his attorney. Ms. Rossi's determination and dedication truly paid off. The settlement was distributed to two families, wiping out the entire arrears amounts in both cases. One grateful family received over $47,000 and another family graciously accepted over $26,000 in past-due child support. The non-custodial parent involved contacted Mahoning County CSEA to express his sincere contentment for the outcome of the intercept. Not only did the families benefit from the collection, but his child support arrears were also satisfied in full.
Congratulations to Ohio on a job well done and Safeco Isurance Company that also contributed to the success of this substatial insurance intercept!
The Child Support Lien Network (CSLN) team recently attended the 2014 National Child Support Enforcement Association (NCSEA) Annual Conference & Expo, which was held in Portland, OR. As a conference sponsor and exhibitor, CSLN maintained a booth where staff members were able to interact with attendees and develop connections with states not yet involved in the program, while sharing information about what CSLN has to offer. It was exciting to meet with existing state members and hear their success stories face to face!
One of the prevalent themes discussed at the conference's educational workshops included the challenge state child support programs face to cut costs while maintaining service standards and introduce new technology into the industry. CSLN provides innovative solutions to its members in the areas of insurance intercept, life insurance and real property matching, and FIDM. Because CSLN is web based, states can easily implement these services to augment their child support staff resources and increase support for the children and families they serve. CSLN services have proven cost-effective over the past 15 years with cost/benefit ratios as high as 40:1. If you are interested in learning more about the Child Support Lien Network, please contact CSLN Customer Service by calling (888) 240-7488 ext. 200 or emailing email@example.com.
Thank you to all the attendees who took time to stop by CSLN's booth during an enlightening NCSEA Annual Conference. Seeing such strong commitment and dedication from the nation's child support professionals on a daily basis provides a true inspiration to us as an industry partner.
Effective June 2014, Stellarware is excited to announce that it began operations of the recently awarded Virginia New Hire Reporting contract from its office in Dublin, Ohio. Stellarware looks forward to the opportunity of partnering with the Virginia Department of Social Services (VDSS), Division of Child Support Enforcement (DCSE) and helping a new employer community meet their reporting requirements more efficiently.
The Virginia Department of Social Services' mission, according to its website, is "People helping people triumph over poverty, abuse and neglect to shape strong futures for themselves, their families and communities." A strong New Hire Reporting program ties directly into that mission by contributing to the establishment of income withholding orders for families in need and building a trusted relationship between employers and state government. Stellarware has years of experience with successful public/private partnerships and is confident that our innovative and technologically advanced New Hire system will positively impact the Commonwealth of Virginia and the people it serves.
This year the CSLN Partnership Awards were held on May 22nd during the 10th Annual Rhode Island Child Support Conference. Members of Rhode Island’s Human Services Departments came together to discuss new initiatives and recap 2013's efforts. Ms. Sharon A. Santilli, IV-D Director of Rhode Island Child Support Services and Administrator of the Child Support Lien Network, proudly presented the CSLN Partnership Awards to four recipients in recognition of their exceptional efforts.
Mr. Joseph Pentecost, Manager-Claims Operations, accepted the CSLN Partnership Award on behalf of Cincinnati Insurance Company. He expressed his admiration for the child support community and commended the passion for their work even when fiscal times are tough. The CSLN liens have become part of Cincinnati’s workflow, according to Mr. Pentecost, and they have realized how vital their participation in the CSLN program is to dedicated child support employees and the families they assist. Cincinnati Insurance Company has contributed over 4,400 matches to CSLN resulting in some outstanding intercepts, an estimated $9.2 million in child support collections! In addition to their consistent and significant contributions over the years, Cincinnati Insurance Company recently provided the program with its highest, single match collection in the amount of $265,000! This substantial intercept eliminated the entire arrears amount for two families in the State of Illinois.
Ms. Wanda Salter, Supervisor of the Special Operations Section, and Ms. Jessica Cannon, Business Operations Specialist, of the Georgia Division of Child Support Services accepted the CSLN Partnership Award for a state member. Ms. Salter said, “We love CSLN, and we love George, the DCSS/CSLN partnership works; we know the money is there and we want to get the money for families we serve.” CSLN applauds Georgia’s dedication to working their matches despite limited resources and agrees with Ms. Salter when she said, “It’s all about partnership.” Ms. Salter and Ms. Cannon both discussed their team’s role in processing the CSLN matches. Ms. Cannon’s group focuses on the optimization of the workflow and Ms. Salter’s team works the matches to maximize collections. Their collaborative approach paid off with a notable increase of an additional $1 million collected from CSLN matches in late 2013.
Mr. David Castagnola of the Nevada Child Support Enforcement Division received the John F. Murphy Memorial Award, which recognizes an individual who exhibits an exceptional dedication to the CSLN program and the partners it serves.
Mr. Castagnola described his background as a personal injury adjuster before working for the State of Nevada. This background provided him with a unique perspective and allowed him to always see the potential of CSLN when he first became involved with the program in 2003. Committed to that belief, for ten years he diligently raised support for the value and benefits of CSLN, managing to convince Nevada to rejoin the Network in 2013 with great results. Upon acceptance of his award, Mr. Castagnola once again displayed his enthusiasm and confidence in CSLN when he stated, “It’s a great program that helps families, and states would be foolish not to participate.”
Mr. Castagnola is a unique recipient not only because of his private and public professional background, but also because he had several opportunities to meet and interact with Jack Murphy, the CSLN founder and former Rhode Island Child Support Director. Honored to receive the award, he said, “Mr. Murphy always went out of his way to make me feel welcome” at industry conferences and events, and it was clear Mr. Castagnola shared the respect the child support community had for Jack Murphy.
CSLN looks forward to helping Nevada succeed and grow its collections in their efforts to support many more families to “achieve their highest levels of self-sufficiency.”
The Child Support Lien Network is fortunate to work with these organizations and individuals to assist them in achieving the mission and goals of its member states. We look forward to continuing this collaborative effort and improving the success of the program to assist our nation’s children and families achieve financial stability.
Congratulations, and a sincere thank you to all the deserving recipients of the 2014 CSLN Partnership Awards!
The State of Rhode Island Office of Child Support Services proudly announces the 2014 recipients of the Child Support Lien Network Partnership Awards to Cincinnati Insurance Company and the Georgia Division of Child Support Services. The CSLN John F. Murphy Memorial Award will be presented to David Castagnola of the Nevada Child Support Enforcement Division.
Insurance Company Recipient - Cincinnati Insurance Company
Since joining the program in 2002, Cincinnati Insurance Company has demonstrated a strong commitment to helping children and families nationwide. CSLN processed close to 10,000 Cincinnati insurance claims and released over 4,400 matches to state members. Cincinnati's participation in CSLN resulted in an estimated $9.2 million in child support collections. In 2013, one single personal injury claim filed with Cincinnati Insurance Company resulted in a $265,000 child support payment to the State of Illinois. Illinois distributed this payment to two families, which covered the entire past-due support amount. It is our pleasure to acknowledge Cincinnati Insurance Company as a good corporate citizen and applaud their dedication to the child support community!
State Agency Recipient - Georgia Division of Child Support Services
Since joining the Child Support Lien Network in 2006, Georgia has been dedicated to its mission of holding parents responsible for the financial support of their children by exploring potential collection opportunities. In addition to insurance intercept, Georgia takes advantage of CSLN's Financial Institution Data Match (FIDM) module to help automate their bank matches. In the summer of 2013, Georgia allocated more resources to work their CSLN matches and collected an additional $1 million from insurance intercepts and bank liens. Their increased efforts and thorough use of CSLN's features make Georgia a worthy recipient of this year's award.
CSLN John F. Murphy Award - David Castagnola, Nevada Child Support Enforcement Division
In July of 2013, the State of Nevada rejoined the Child Support Lien Network, and Mr. David Castagnola was instrumental in making this happen. Involved in CSLN back in 2003, Mr. Castagnola recognized the value that CSLN matches had in Nevada. Due to budget cuts, Nevada was forced to opt out of the CSLN program. For ten years, David persisted and continued to rally support amongst his colleagues for CSLN. Through his passion and commitment to the child support program, he was able to convince the Division of Welfare and Supportive Services Child Support Enforcement Program that the benefit of participating in CSLN far outweighs the cost. In a short eight months upon returning to CSLN, Nevada collected nearly $225,000 from insurance intercepts. CSLN is very proud to recognize Mr. Castagnola for his continued support and commitment to the CSLN program. In our opinion, David goes above and beyond the call of duty and contributes significantly to the child support community.
Congratulations and a sincere thank you to all the recipients! Your participation in the CSLN program is a stellar example of the impact public/private partnerships can have on society, helping children and families nationwide.
The recipients will receive their awards at the 10th Annual Rhode Island Child Support Conference on May 22, 2014.
The Rhode Island Executive Office of Health and Human Services (EOHHS) launched the Medical Assistance Intercept System (MAIS) in late 2012. MAIS provides a proactive tool for states to add to their repertoire for Medicaid recoveries. By identifying and establishing liens for medical bills paid on behalf of Medicaid recipients and matching insurance claims with the recipient, MAIS streamlines the discovery and potential recoupment of medical costs that should be covered by other responsible third parties. This results in strengthened Medicaid programs for communities while meeting state budgetary needs.
In collaboration with the insurance industry and attorney offices, MAIS matches personal injury and workers' compensation claims against the Rhode Island Medicaid database. MAIS has processed over 26,000 matches to date and, after performing quality assurance activities, has placed liens on over 440 cases. These liens total over $5.7 million, which is quite significant for a state with 250,000 Medicaid recipients. Some individual liens are substantial, with the largest lien amount valued at over $400,000.
Rhode Island and the MAIS program have created an opportunity for states to take advantage of technology by introducing innovative solutions for the Medicaid industry. After fifteen months of operation, MAIS has proven its potential for significant contributions to state Medicaid programs. As MAIS moves forward, Rhode Island is looking to expand the program nationwide to help more states advance their Medicaid efforts.
The Medical Assistance Intercept System (MAIS) recently attended the American Association of Public Welfare Attorneys (AAPWA) 46th Annual National Training and Continuing Education Conference in Newport, Rhode Island. As a conference sponsor, MAIS maintained an exhibit booth where representatives had the opportunity to interact with attorneys from across the country to educate them about Rhode Island's newest Medicaid tool.
In addition to sponsoring the conference, MAIS presented to attendees as part of a Medicaid Recoveries session. The MAIS presentation highlighted the program's history and results, as well as provided a live demonstration of its innovative websites. The audience was shown how to use the MAIS interactive lookup site to research claims and request updates and received a behind-the-scenes look at the advanced administrative websites used by MAIS and Rhode Island staff to process matches. MAIS was able to make valuable connections at the AAPWA conference, which will prove beneficial as Rhode Island looks to expand the program nationwide.
MAIS offers a unique opportunity for Medicaid programs to proactively recoup costs through insurance intercept instead of waiting for claims to be paid to begin the recovery process. Endorsed by the insurance industry, MAIS is modeled after the very successful Child Support Lien Network (CSLN) operating in 32 states and hosted by the State of Rhode Island. The MAIS program streamlines the workflow while introducing technology that has a proven track record for Medicaid agencies across the country.
The Kentucky Department for Income Support recently held its statewide Child Support Enforcement Conference to discuss new strategies and share success stories amongst child support professionals in the Commonwealth. Stellarware was invited to attend the conference to educate workers about its New Hire Reporting solution, which was implemented in Kentucky in April 2013.
New Hire Reporting and child support go hand-in-hand, and Stellarware was able to build and strengthen professional relationships with contacts across the state. In addition to New Hire information and some goodies for the attendees, our booth offered a running demonstration of the innovative New Hire solution now in place in Kentucky. The demonstration highlighted the user-friendly qualities of Stellarware's Employer Registry and Outreach Module as well as the advanced state administrative dashboard. Kentucky now has improved online access to real-time data, which can be used to monitor the project from a high-level or detailed view.
Over the course of the conference, Stellarware representatives were able to interact with attendees, who expressed their appreciation for the role Stellarware's New Hire Reporting solution plays in their daily work lives. Stellarware is grateful to have been able to participate in the Kentucky Child Support Conference to demonstrate our solutions more thoroughly for one of our newest clients. We look forward to a lasting partnership with the Commonwealth of Kentucky as we continue to offer new innovations that will help the state collect child support and better serve its families in need.
In 1999, the Child Support Lien Network began working with just a handful of New England states to match delinquent child support obligors against workers' compensation and personal injury claims. Fourteen years, 32 states, and over 1,500 insurance companies later, CSLN has now helped collect over an estimated $1 billion in overdue child support for children across the country!
CSLN has had the pleasure of partnering with people in the child support and insurance industries nationwide, who truly understand the importance of getting families their overdue support. On our way to $1 billion, there have been many memorable collection stories that act as an inspiration for everyone involved in this often-demanding field.
The Child Support Lien Network would like to extend a heartfelt thank you to all of its partners that made this milestone possible. Without the enthusiastic cooperation from the insurance and child support industries, this public/private partnership would not have been able to assist so many deserving children and families. We look forward to continued program growth and increased collections in the years to come!
The CSLN Partnership Awards were held on May 16th during Rhode Island's Annual Child Support Conference. Ms. Sharon A. Santilli, IV-D Director of Rhode Island Child Support Services and Administrator of the Child Support Lien Network, proudly presented the CSLN Partnership Awards to four recipients in recognition of their outstanding efforts.
Ms. Margaret O'Connor-Fitzpatrick, Senior Claims Technical Administrator, and Ms. Pamela Hallagan, Assistant Vice President of MetLife Auto & Home, accepted the CSLN Partnership Award on behalf of MetLife. Ms. O'Connor-Fitzpatrick expressed appreciation for the CSLN program and its team members. She recognized MetLife's vital role in helping state agencies collect past due child support and the necessity to help children obtain the financial support they deserve. According to Ms. O'Connor-Fitzpatrick, "It amazes me we are being awarded for doing the right thing." Currently, over $1 million has been intercepted through MetLife claims in the mandatory states. As MetLife plans to expand their participation to all CSLN state members, significant increases in collections will result.
Ms. Diana DeLaCruz, South Valley Regional Manager with the Arizona Division of Child Support Enforcement, accepted the CSLN Partnership award for a state member. Ms. DeLaCruz recognized the Child Support Lien Network as an effective enforcement tool and thanked the CSLN team members who work diligently to provide quality matches, allowing Arizona to quickly take further action. She conveyed Arizona's passion to find new ways of pursuing collections for its families and shared that they look forward to expanding CSLN services to include real property liens. Since joining the program in 2007, CSLN has released over 4,600 insurance matches, yielding significant collections for Arizona's children. We applaud Arizona's dedication to the child support community and appreciate Ms. DeLaCruz taking the time to accept the CSLN partnership award on behalf of the Arizona Division of Child Support Enforcement.
Ms. Doris Moore of Kentucky Child Support Enforcement received the John F. Murphy Memorial Award. This award honors an individual with an uncommon and tireless commitment to the CSLN program and the partners it serves. Ms. Moore focused on CSLN's ability to provide new collection opportunities on hard to work cases. "We were at a crossroads as to how to get more money for the children. CSLN has given me that new blood line." Ms. Moore's passion for child support was evident as she explained how great it feels to share collection news with custodial parents by saying, "When you get that lump sum and you call that momma, sometimes $4,000 can mean as much as $40,000." Kentucky has seen tremendous growth during its short time in CSLN, and its dedicated child support staff hopes to achieve their collection goal of $2 million in 2013. CSLN looks forward to helping Kentucky meet that goal because, as Ms. Moore said, "It's all for the children."
The Child Support Lien Network is privileged to work with these organizations and individuals to increase child support collections for its member states. We look forward to strengthening this collaborative effort and improving the success of the program to assist our nation's children and families to achieve financial stability.
Congratulations and thank you to the recipients of the 2013 CSLN Partnership Awards!
Stellarware is proud to announce that it has been awarded the opportunity to operate and manage the Commonwealth of Kentucky's New Hire Reporting program. The project will be operated out of Dublin, OH, and the Stellarware team looks forward to collaborating with Kentucky to improve this vital program.
New Hire Reporting plays an important role in establishing child support orders and preventing unemployment insurance fraud. Stellarware understands the significance of effective New Hire Reporting and has revolutionized the industry with its technologically advanced solutions. By working closely with employers and the Commonwealth, Stellarware plans to offer Kentucky the best New Hire services available today, making it easier and more efficient for employers across the country to report their employees.
Effective January 1, 2013, Stellarware Corporation will begin operations of the recently awarded Wisconsin New Hire Reporting contract from its headquarters in Holbrook, MA. Stellarware is excited to partner with the Wisconsin Department of Workforce Development to implement its technologically advanced program to assist Wisconsin employers with fulfilling their reporting requirements.
In recent years, Stellarware has established an advanced standard for new hire reporting with its fully integrated, web-based approach. Highlighted by the Employer Registry and innovative outreach campaigns, Stellarware's new hire reporting application has effectively increased new hire reports on all of its projects, resulting in increased child support collections to benefit our nation's children and families. Please visit wi-newhire.com.
Stellarware, in cooperation with the Rhode Island Executive Office of Health and Human Services, is proud to announce its Medical Assistance Intercept System (MAIS).
The MAIS concept was conceived in response to the need of creating an effective and efficient method to implement the State's Medical Assistance Intercept Act (Article 11). The program is designed to model the Child Support Lien Network (CSLN) and its workflow. In its successful thirteen-year history, CSLN has built a symbiotic working relationship with the insurance industry by developing custom, streamlined processes. Emulating the CSLN workflow will allow MAIS to fit seamlessly into insurance companies' procedures. Utilizing a thorough quality assurance process enables MAIS to provide insurers with the same high level of qualified, matched claims.
MAIS is a fully integrated, web-based program that is customizable for all state and insurance users. It will electronically match Rhode Island Medicaid recipients with liability and workers' compensation insurance claims to intercept payments of $500 or more for reimbursement to the State's Medicaid Program. Insurance companies and attorneys will have the option of performing either a data match through the Insurance Services Office (ISO) ClaimSearch or utilizing the MAIS interactive lookup system to identify Medicaid recipients.
Once again, the State of Rhode Island has chosen to employ and expand the concept of a public/private partnership with the insurance industry and their Medicaid experts to develop and implement the MAIS program. It is projected that MAIS has the potential to save Rhode Island millions of dollars in Medicaid costs.
For more information on the Medical Assistance Intercept System, please visit www.ri-mais.com or call 800-908-6247.
The CSLN Awards took place on Thursday, May 31st at the Rhode Island Office of Child Support Services Conference. Ms. Sharon A. Santilli, IV-D Director of Rhode Island Child Support Services and Administrator of the Child Support Lien Network, proudly presented the CSLN Partnership Awards to three highly deserving recipients.
Ms. Joan Gentile, Vice President and Assistant General Council with The Hartford Insurance Company, received the CSLN Partnership Award for an insurance company. Ms. Gentile acknowledged CSLN as an invaluable resource when deciding how to respond to child support lien mandates. She highlighted the public/private partnership and said, "I have admired the network's commitment to continuously look for ways to make the match process more efficient, by partnering with ISO, and accurate, through their quality assurance process. Significantly, this QA process effectively helps the private and public entities involved to focus energy and attention on appropriate matches." CSLN is honored to work with The Hartford, which was recently named one of the World's Most Ethical companies by the Ethisphere Institute, and looks forward to continuing the partnership for years to come.
Mr. Robert Jones, Deputy Director of Operations with the California Department of Child Support Services accepted the CSLN Partnership Award for a state member. Joined by fellow staff members in the Los Angeles and Sacramento offices, Mr. Jones accepted the CSLN Award via a live webcast. He highlighted the improvements California has made to its process since joining CSLN in 2002, which have resulted in increasing collections by an additional $5 million in recent years. Thanks to automating their income withholding orders and taking advantage of all the services CSLN has to offer, California has been able to issue more than 14,000 IWO's. We applaud California's work in the child support community and appreciate Mr. Jones and his staff for taking the time to join the award ceremony.
Ms. Anita Richards of Liberty Mutual received the John F. Murphy Memorial Award. This award honors an individual with an uncommon and tireless commitment to the CSLN Program and the partners it serves. Ms. Richards focused on the fact that CSLN has a very real and positive effect on children and families. She remarked that while only playing a small role in the network, she is honored to help make families more secure. Liberty Mutual has certainly been working for the kids, as they are one of the top insurance companies within CSLN and consistently contribute a significant volume of matches to the program.
The Child Support Lien Network is privileged to work with these organizations and individuals to increase child support collections for its member states. We look forward to strengthening this collaborative effort and improving the success of the program into the future to assist our nation's children and families in receiving the financial support they deserve.
Congratulations and thank you to the recipients of the 2012 CSLN Partnership Awards!
The Child Support Lien Network (CSLN) is excited to introduce a new upgraded FIDM module as one of the optional services available to participating states. The enhanced FIDM Module takes advantage of current technology and offers a feature rich web-based application that provides a user-friendly interface for financial institutions, service bureaus, state members and CSLN staff. CSLN can efficiently process multi-state and in-state FIDM matches, maximizing FIDM collections. Currently, CSLN provides FIDM services to Georgia, Missouri, and Rhode Island.
From its newly established office in Dublin, Ohio, Stellarware Corporation will operate the recently awarded contract from The Ohio Department of Job and Family Services for their New Hire Reporting program. Stellarware delivers an advanced technology reporting system with several cost savings features highlighted by the Employer Registry and comprehensive electronic communication with Ohio's employer community. Through innovative solutions and cutting edge technology, Ohio's New Hire Reporting System will provide the State and employers with a highly efficient, cost-effective and user-friendly reporting system which is also kind to the environment.
The purpose of this Program is to implement the federal requirements pursuant to the Personal Responsibility and Work Opportunity Reconciliation Act of 1996 (PRWORA), approved August 5, 1997 (Public Law 104-193; 110 Stat. 2105) § 453A, (Applicable Document # 4), which mandates each State to establish an automated directory which contains information supplied by employers on each newly hired employee. The goals of the Program are to ensure the District's compliance with the New Hire Reporting requirements described above and to locate an additional number of non-custodial parents through increased employer compliance. This ensures accurate processing of New Hire Reports in accordance with mandated time frames and matching of records in the National Directory of New Hires database with child support order information contained in the Federal Case Registry.
The Mississippi Department of Human Services, Division of Child Support Enforcement has contracted with Stellarware to provide services for the establishment, operation and management of a New Hire Directory to interface with the State's child support system referred to as the Mississippi Enforcement and Tracking of Support System.