Main: 781-347-3633
Fax: 781-622-9013
Headquarters
600 Longwater Drive, Suite 202
Norwell, MA 02061

Welcome to Stellarware

Stellarware Corporation was founded in 1997 as a unique web design firm that focuses on improving business and government communications by employing the technological advantages of the Internet. Today, Stellarware is much more than just another web design firm. Stellarware has become a premier, web-based solutions company that serves government and private sector organizations by building web systems that modernize business processes and communications.

Stellarware operates one of the largest consortiums in state government, bringing together 30 U.S. agencies and over 1,800 insurance companies with the Child Support Lien Network (CSLN), hosted by the State of Rhode Island. Stellarware is currently collaborating with the states of Rhode Island and Texas in the operation of the Medical Assistance Intercept System (MAIS), utilizing once again, the successful working relationship with the insurance industry. The MAIS system helps states identify Medicaid recipients and quickly and effectively recover medical costs from personal injury and workers' compensation insurance claims.

Stellarware also manages New Hire Reporting projects in the District of Columbia, Georgia, Indiana, Mississippi, New Jersey, New Mexico, North Carolina, Rhode Island, Tennessee, Virginia, West Virginia, and Wisconsin, helping thousands of employers work with state government through Internet based systems, including a 'one-stop shop' Child Support Portal. Our Portal streamlines the traditional reporting workflow process by optimizing automation and offering advanced plug-in solutions, such as our Lump Sum Payment Module and Electronic distribution of Income Withholding Orders (IWO), while our unique and innovative web-based approach continues to set a new standard in the new hire reporting industry.

Building a foundation with our unique, proprietary web-based systems, Stellarware has transformed into a leader of public / private partnerships. Our ability to create customized, streamlined platforms for all our clients is particularly important now, during a time when staying connected while remaining apart is critical. Our commitment to customer satisfaction and technical expertise consistently exceeds expectations by delivering value to all involved. From designing and developing automated systems for electronic data matching, locating persons, discovering assets, new hire reporting or providing project management and operations, Stellarware continues to successfully combine professional services with innovative web technologies. With capabilities in creating both front-end and back-end web-based systems, we can transform your organization, and efficiently and effectively manage projects of all sizes and scope.

"It is a funny thing about life; if you refuse to accept anything but the best, you very often get it."

- W. Somerset Maugham

Read More
Welcome to Stellarware

Our Company

At Stellarware, we are focused on designing and delivering innovative Internet solutions in our core business areas of project management and operation for insurance intercept, Medicaid, financial institution data match (FIDM), real property data match, new hire reporting and web design. Serving Health and Human Services, Child Support Programs and Labor Departments across the country, Stellarware is a leading Public/Private Partnership Firm. Business and Government working together for the advancement of society is a daily component of the Stellarware mission.

Results

We aim for success

Our insurance intercept project, the Child Support Lien Network, has assisted 31 states and the District of Columbia in collecting over $1.5 billion in past-due child support. Our New Hire projects processed over 8.6 million new hire reports in the year 2015. The recently launched Medical Assistance Intercept System is projected to save State government millions of dollars in Medicaid costs.

Accountability

We are dedicated to our projects

  • Accept responsibility for our actions and results
  • Focus on finding solutions and achieving our goals
  • Actively engage in discussions and support our decisions
  • Keep promises and commitments to clients
  • Commit to the success and improvement of our projects

Integrity

At Stellarware, we adhere to the highest standards

  • Demonstrate a commitment to integrity and ethics
  • Show respect for and value all individuals for their diverse backgrounds, experience, styles, approaches and ideas
  • Consider the client's perspective and work to understand their needs

Passion

We care about our business, our clients and our solutions

  • Provide exemplary customer service
  • Serve our customers through the quality of our products and services
  • Implement and encourage creative, innovative ideas and solutions
  • Aggressively promote and protect our reputation
Read More
Our Company

Our Philosophy

The word "philosophy" comes from the Greek philosophia, which literally means "love of wisdom". Philosophy is the study of general and fundamental problems concerning matters of existence, knowledge, values, reason, mind, and language. It is distinguished from other ways of addressing fundamental questions by its critical, systematic approach and its reliance on rational argument.

Client Satisfaction is our first priority

Our philosophy of the best marketing dollar spent is the goodwill of a happy customer. We measure our success by our clients' success. We assist our clients in reaching their goals by considering their objectives and customizing our method in order to meet their needs. We recognize the importance of understanding the organization first in order to provide practical solutions. At Stellarware, the client always comes first.

Values

Partnership, respect for our clients, delivering value, and making an impact on society are just some of our core values. Our commitment to both our clients' success and our own standards is what sets Stellarware apart as a leader and a true public / private partnership organization. Stellarware offers the opportunity to demonstrate how business and government can work together.

Stellarware is a small business that excels at Public / Private Partnerships

We have experience finding competitive and cooperative advantages for our clients. We consider the client as a complete entity while examining the unique dynamics of the competitive system. Objectivity is crucial. Accurate data, rigorous analyses, external perspectives, and explicit logic serve as our foundations for objective decision-making. Stellarware identifies advantages in all of its efforts and conveys a strategic perspective to benefit all parties. We can respond quickly and thoroughly to our clients' needs and provide unparalleled customer service.

Adding Value

Stellarware is committed to adding value for our clients that will return many multiples on their investment. We deliver tangible and positive change, not simply presentations or ideas. We set our standard for adding value extremely high. At Stellarware, this requires that our work deliver the results and meet the objectives of our client and the people they serve. We adhere to our standards by engaging candidly within Stellarware and with our clients about the level of value added by our joint efforts.

Partnership

The partnership perspective guides Stellarware's relationships both internally and with clients. We build lasting relationships on respect, honesty, mutual support, and investment. We work together in a manner that is collaborative, constructive and challenging. We believe that a mutually respectful environment fosters continuous learning. We know that team work and cooperation are essential to our success both as a company and as individuals.

Partnership is the cornerstone of our client approach. We aim to strengthen our client's capabilities, improve efficiency and deliver the services they require. We respect our clients and fully appreciate the challenges they face. We feel privileged to be a partner in their endeavors and share in their achievements. We always recognize and appreciate our clients' knowledge and experience. We can provide the expertise and resources to be a catalyst for change. Change for the better.

Anything is possible

Our goal is not simply to apply the best practice but to invent it. Every opportunity is unique, and there is seldom only one solution. Breakthrough ideas often result from the work of partnerships and teams attempting to creatively solve real challenges. We aspire to expand on the needs of our clients and help them attain each of their objectives.

Influence

We strive to have a positive and lasting influence beyond the business world. We believe we can make the world a better place both directly through our client work and through our own efforts. We seek progressive policies in every opportunity where we provide services and take tremendous pride in the work we do and the people we serve.

Read More
Our Philosophy

Stellarware Services Map

AL AK AZ AR CA CO CT DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY DC

Click on a state to learn more

CSLN

Child Support Lien Network Service

MAIS

Medical Assistance Intercept System Service

NewHire

New Hire Reporting Service

News

Careers


INTERESTED?
Join Us

Customer Service

XX

Customer Service Specialist, CSLN

Our organization is seeking detail-orientated individuals with strong computer skills, professional phone manner and superior customer service skills to become a team member of our dynamic and friendly office located in Norwell, MA. Position: Customer Service Specialist (CSLN) Responsibilities Include: Perform quality assurance activities through automated and telephone inquiries to verify insurance claim status and insurance contact information. Accurately update database contact records in a proprietary system with information returned via spreadsheets and information provided over the phone. Records notes to case records providing clients with additional information. Review potential matched records to quality good matches. Send computer-generated documents, generate emails and excel spreadsheets. Provide professional and courteous customer service support to public and private network members. Ensure security and confidentiality of sensitive and/or protected information. Comply with all company policies/procedures including those pertaining to ethics and integrity. Training and development could also include current and future projects within our company. Requirements and Qualifications: Demonstrated performance in customer service. Strong computer skills, including online research, Microsoft Word. Excel, and Outlook Excellent communication skills including active listening. Service-oriented and able to resolve customer issues. Excellent verbal and written communication skills. Professional demeanor, positive attitude, self-motivated. Proven experience in high inbound and outbound call volumes. Productive and comfortable within a team environment. Medicaid experience preferred. We Are Offering: Full-time Opportunity On-the-job training An attractive benefits package Who We Are: Dynamic and high energy workplace Stable and growing company Supportive management team committed to professional development and growth Job Type: Full-time Experience: Entry-level position Administrative Customer Service: 1 year (Preferred) Work Location: Norwell, MA Benefits: Health insurance Dental insurance Vision insurance Retirement plan Paid time off Parental leave Work in a modular office environment Communication Method(s) Used: Email & phone Schedule: Monday to Friday, 8:30 AM - 5:00 PM
XX

Data Entry & Customer Service Specialist (NJ)

Our organization is seeking detail-orientated individuals with strong computer skills, professional phone manners, and superior customer service skills to become a team member of our dynamic and friendly office located in Hamilton, NJ. Job Summary: Data Entry & Customer Service Specialists provide timely, accurate, and quality services to support our New Hire Reporting and National Medical Support Notice (NMSN) programs on behalf of a number of states in coordination with the Office of Child Support Programs. Responsibilities Include: Provide superior customer service and technical support via telephone and email.
Outreach to employers regarding compliance, conversion, file layouts, profile updates and other scenarios to achieve employer compliance.
Process mail from point of receipt according to established company processes and regulations for mail sorting and batching.
Perform quality data entry and file processing from records, and files received.
Maintain or exceed response times, production requirements, and accuracy rates.
Identify and resolve errors in reports received.
Use resources to locate information, including but not limited to database lookup, Internet searches, and telephone networking.
Provide feedback to management on issues or trends, ideas or suggestions.
Online research and other duties as assigned. Requirements and Qualifications: Demonstrates reliability.
Excellent verbal and written communication skills.
Strong computer skills including Microsoft Word, Excel, and Email.
Professional demeanor, positive attitude, self-motivated.
Proven experience in high data entry production volumes.
Productive and comfortable within a team environment.
Attention to detail and the ability to perform repetitive tasks. We Are Offering: Full-time Opportunity
On-the-job training
Attractive benefits package Who We Are: Dynamic and high energy workplace
Stable and growing company
Supportive management team committed to professional development and growth Job Type: Full-time Experience: Entry-level position
Administrative Customer Service: 1 year (preferred) Work Location: Hamilton, NJ Benefits: Health insurance
Dental insurance
Vision insurance
Retirement plan
Paid time off
Parental leave
Work in a modular office environment Communication Method(s) Used: Email, Phone, and Web Schedule: Monday to Friday, 8:00 AM - 5:00 PM (ET)
XX

Data Entry & Customer Service Specialist (MA)

Our organization is seeking detail-orientated individuals with strong computer skills, professional phone manners, and superior customer service skills to become a team member of our dynamic and friendly office located in Norwell, MA. Job Summary: Data Entry & Customer Service Specialists provide timely, accurate, and quality services to support our New Hire Reporting and National Medical Support Notice (NMSN) programs on behalf of a number of states in coordination with the Office of Child Support Programs. Responsibilities Include: Provide superior customer service and technical support via telephone and email.
Outreach to employers regarding compliance, conversion, file layouts, profile updates and other scenarios to achieve employer compliance.
Process mail from point of receipt according to established company processes and regulations for mail sorting and batching.
Perform quality data entry and file processing from records, and files received.
Maintain or exceed response times, production requirements, and accuracy rates.
Identify and resolve errors in reports received.
Use resources to locate information, including but not limited to database lookup, Internet searches, and telephone networking.
Provide feedback to management on issues or trends, ideas or suggestions.
Online research and other duties as assigned. Requirements and Qualifications: Demonstrates reliability.
Excellent verbal and written communication skills.
Strong computer skills including Microsoft Word, Excel, and Email.
Professional demeanor, positive attitude, self-motivated.
Proven experience in high data entry production volumes.
Productive and comfortable within a team environment.
Attention to detail and the ability to perform repetitive tasks. We Are Offering: Full-time Opportunity
On-the-job training
Attractive benefits package Who We Are: Dynamic and high energy workplace
Stable and growing company
Supportive management team committed to professional development and growth Job Type: Full-time Experience: Entry-level position
Administrative Customer Service: 1 year (preferred) Work Location: Norwell, MA Benefits: Health insurance
Dental insurance
Vision insurance
Retirement plan
Paid time off
Parental leave
Work in a modular office environment Communication Method(s) Used: Email, Phone, and Web Schedule: Monday to Friday, 8:00 AM - 5:00 PM (ET)
XX

Customer Service Representative, Lump Sum Payment Module

Be part of a collaborative team that performs outreach and compliance of employers' lump sum payment reporting obligations for all state members. In this role you will serve as a contact person to provide information to prospective and participating employers. This position will cultivate relationships with employers, individuals, and other relevant organizations. Additionally, you will be responsible for preparing daily data statistics by compiling and analyzing internal and external information. This role is also positioned to support the project by collecting and coordinating internal compliance data with and for management. Position: Lump Sum Payment Module Customer Service Representative

Department: New Hire Reporting/Lump Sum Payment Division

Reports to: Director of Operations Job Responsibilities: -Coordinate assignments with Stellarware Project Managers and Lump Sum Payment Module Team lead. -Monitor compliance to ensure employers are meeting their obligations related state mandatory requirements. -Perform audits to ensure employers is performing on-line lookups and file uploads to meet project related state mandatory requirements. -Assist operations to maintain current information on public web sites regarding state agencies' laws, procedures, outreach material and contact information. -Maintain current listing of participating employers (by state). -Develop new and existing business with member states and employers. -Maintain ongoing relationships and coordinates work efforts involved with the member states and employers, to ensure customer satisfaction, including making certain the process is working smoothly. -Coordinate prompt resolution of questions and issues to ensure high level of customer service. -Serve as a contact person to provide information for both prospective and participating employers as well as to project staff and management in areas pertaining to Lump Sum Payment -Module functions and activities. -Manage the day-to-day operations of all the outreach activities for the Lump Sum Payment Module member states and monitor the activities functions and performance goals for accuracy and completeness. -Ensure document generation and issuance is completed per state member timelines. -Keep management informed regarding the status of day-to-day operations and long-range goals of the outreach program/initiatives. -Respond to requests for information about the Lump Sum Payment Module project -Contact employers by various communication media (phone, fax, email, written correspondence) to secure their participation in the project. -Create and prepare brief materials for Project Management meetings with various project stakeholders such as state member representative, prospective employers, and any other stakeholders. -Maintain the database of contacts for employers and their employees with lump sum payment matches. -Develop and produce mass mailings when necessary. -Develop and implement customized outreach plans for each new member state as well as continuation of outreach services, as outlined in existing members plans. -Collect information, analyzes, and prepares regular monthly reports for management and member states, as well as special reports from a variety of sources under tight timeframes. -Assist in the development and distribution of marketing materials for projects such as outreach newsletter articles for both governmental and private insurance industry publications, a quarterly newsletters, brochures, websites, and other materials as assigned. -Speak and assist projects with outreach marketing presentations, as needed. -Perform other duties as may be assigned by management.

Education & Experience: -Bachelor's degree from an accredited college or university. -Relevant years of experience; knowledge of and experience in the customer service. -Expected to be well organized, detailed oriented, have strong problem-solving skills, work comfortably under pressure, and deliver on tight deadlines. -Ability to interpret and implement policy and procedures; demonstrated success in varied project functions and departments. -Confident, self-motivated, and professional with a keen interest in the ethical, legal and regulatory requirements of a business. -Working knowledge of personal computers and Internet experience. -Ability to identify, analyze, and discuss issues and ideas clearly and effectively with all levels of staff and management. -Communicate effectively with technical and non-technical clients, both written and verbal. -Excellent presentation and report writing skills, with the ability to work on their own initiative and as part of a team. -To successfully execute many complex tasks simultaneously, and ability to work as a team member, as well as independently. -Preferred qualifications include new hire reporting background and knowledge of employer obligations as they relate to child support.
XX

Customer Service Representative, MAIS

The Medical Assistance Intercept System (MAIS) is seeking detail-orientated individuals with strong computer skills, professional phone manner, and superior customer service skills to become a team member of our dynamic and friendly office located in Norwell, MA. We are offering:
-Full-time & Part-time opportunities
-Potential for career advancement
-On the job training
-An attractive benefits package Responsibilities include:
-Performing quality assurance activities through automated and telephone inquiries to verify insurance claim status
-Creating and sending computer-generated documents, generating e-mails and excel spreadsheets
-Providing professional and courteous customer service support to public and private network members
-Training and development could also include current and future projects within our company Requirements and Qualifications: -Demonstrated performance in customer service -Strong computer skills, including online research, Microsoft Word, Excel, and Outlook -Excellent verbal and written communication skills -Professional demeanor, positive attitude, self-motivated -Proven experience in high inbound and outbound call volumes -Productive and comfortable within a team environment -Medicaid/Medical experience preferred Who we are:
-Dynamic and high energy workplace
-Stable and growing company
-Supportive Management team committed to professional development and growth
Note that professional growth and future opportunities are available to motivated individuals. Our organization is an Equal Opportunity/Affirmative Action Employer.

Information Technology

XX

Programmer

Stellarware is currently seeking web developers to join our technical team! This is a full- time, remote position, working to develop, maintain and enhance both new and established web-based applications. General Requirements/Duties:
    Consult with stakeholders to identify requirements and ensure adequate input and feedback on business processes. Program and test application features, enhancements, and bug fixes. Peer-review other team-members' work, including code review and testing. Work independently, balancing priorities and meeting established due dates. Strong technical, analytical, written and verbal communications. Time management, problem solving and interpersonal skills. Work during core company business hours (8:30am - 5:00pm EST M-F).
Required Skills and Experience:
    Building web-based applications using Perl, MySQL, and Apache. In depth knowledge of Perl, SQL, HTML, JavaScript, and CSS. Familiarity with various JavaScript Frameworks (jQuery, etc). Comfortable with UNIX/command line, compiling and installing software, and maintaining a local development environment.
Desired Skills:
    1+ years experience production web applications development. Relational database design and development experience/expertise. Familiarity with secure coding best practices. Development of technical specifications, functional requirements and general code documentation. Comfortable with Agile software development methodology. Familiar with Version Control Systems (Git). System administration skills or experience.
Salary/Benefits: We offer an attractive benefits package which includes competitive salary based on experience, health and dental insurance, 401k, paid personal time off, and paid holidays.

Project Management

XX

Project Manager

Our organization is seeking a Project Manager with excellent computer and organizational skills to oversee and manage New Hire Reporting projects according to company objectives and client directives; ensuring compliance, best practices, and data integrity/security standards. We have offices situated in Norwell, MA and Hamilton, NJ. We are offering: Full-time opportunities Potential for career advancement An attractive benefits package Responsibilities include: Direct and manage project development and daily operations to ensure fulfillment of program deliverables and compliance standards Manage high volume of data entry and electronic file processing to ensure adherence to strict timeframes Oversight and management of mail processing Motivate and manage the staff to maximize individual and team performance Track and report project milestones and deliverables Deliver all reporting requirements in a concise and timely manner Provide professional oral and written communication to existing and potential clients Develop and implement outreach strategies and campaigns Active participation in the organization's RFP process Additional responsibilities could also include current and future projects within our company Requirements and Qualifications: 3+ years of management experience preferred Proven project administration High level computer proficiency Strong analytical and problem-solving competency Concise and clear communication skills Successful supervision of staff Excellent organizational and interpersonal ability Professional demeanor and positive attitude Experience in Child Support Programs would be beneficial Job Type: Full-time

Get in Touch

Join Our
Mailing List