Main: 781-347-3633
Fax: 781-622-9013
Headquarters
600 Longwater Drive, Suite 202
Norwell, MA 02061

Welcome to Stellarware

Stellarware Corporation was founded in 1997 as a unique web design firm that focuses on improving business and government communications by employing the technological advantages of the Internet. Today, Stellarware is much more than just another web design firm. Stellarware has become a premier, web-based solutions company that serves government and private sector organizations by building web systems that modernize business processes and communications.

Stellarware operates one of the largest consortiums in state government, bringing together 32 U.S. agencies and over 2,200 insurance companies with the Child Support Lien Network (CSLN), hosted by the State of Rhode Island. Stellarware is currently collaborating with the states of Rhode Island and Texas in the operation of the Medicaid Recovery Network (MRN), utilizing once again, the successful working relationship with the insurance industry. The MRN system helps states identify Medicaid recipients and quickly and effectively recover medical costs from personal injury and workers' compensation insurance claims.

Stellarware also manages New Hire Reporting projects in the District of Columbia, Georgia, Indiana, Minnesota, Mississippi, Nebraska, New Jersey, New Mexico, North Carolina, Rhode Island, Tennessee, Virginia, West Virginia, and Wisconsin, helping thousands of employers work with state government through Internet based systems, including a 'one-stop shop' Child Support Portal. Our Portal streamlines the traditional reporting workflow process by optimizing automation and offering advanced plug-in solutions, such as our Lump Sum Payment Module and Electronic distribution of Income Withholding Orders (IWO), while our unique and innovative web-based approach continues to set a new standard in the new hire reporting industry.

Building a foundation with our unique, proprietary web-based systems, Stellarware has transformed into a leader of public / private partnerships. Our ability to create customized, streamlined platforms for all our clients is particularly important now, during a time when staying connected while remaining apart is critical. Our commitment to customer satisfaction and technical expertise consistently exceeds expectations by delivering value to all involved. From designing and developing automated systems for electronic data matching, locating persons, discovering assets, new hire reporting or providing project management and operations, Stellarware continues to successfully combine professional services with innovative web technologies. With capabilities in creating both front-end and back-end web-based systems, we can transform your organization, and efficiently and effectively manage projects of all sizes and scope.

"It is a funny thing about life; if you refuse to accept anything but the best, you very often get it."

W. Somerset Maugham

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Welcome to Stellarware

Our Company

At Stellarware, we are focused on designing and delivering innovative Internet solutions in our core business areas of project management and operation for insurance intercept, Medicaid, financial institution data match (FIDM), real property data match, new hire reporting and web design. Serving Health and Human Services, Child Support Programs and Labor Departments across the country, Stellarware is a leading Public/Private Partnership Firm. Business and Government working together for the advancement of society is a daily component of the Stellarware mission.

Results

We aim for success

Our insurance intercept project, the Child Support Lien Network, has assisted 32 U.S. state agencies in collecting over $2.4 billion in past-due child support. Our New Hire projects have processed over 17 million new hire reports in the year 2023 alone. Our Medicaid Recovery Network has collected over $33.8 million in Medicaid costs for State government.

Accountability

We are dedicated to our projects

  • Accept responsibility for our actions and results
  • Focus on finding solutions and achieving our goals
  • Actively engage in discussions and support our decisions
  • Keep promises and commitments to clients
  • Commit to the success and improvement of our projects

Integrity

At Stellarware, we adhere to the highest standards

  • Demonstrate a commitment to integrity and ethics
  • Show respect for and value all individuals for their diverse backgrounds, experience, styles, approaches and ideas
  • Consider the client's perspective and work to understand their needs

Passion

We care about our business, our clients and our solutions

  • Provide exemplary customer service
  • Serve our customers through the quality of our products and services
  • Implement and encourage creative, innovative ideas and solutions
  • Aggressively promote and protect our reputation
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Our Company

Our Philosophy

The word "philosophy" comes from the Greek philosophia, which literally means "love of wisdom". Philosophy is the study of general and fundamental problems concerning matters of existence, knowledge, values, reason, mind, and language. It is distinguished from other ways of addressing fundamental questions by its critical, systematic approach and its reliance on rational argument.

Client Satisfaction is our first priority

Our philosophy of the best marketing dollar spent is the goodwill of a happy customer. We measure our success by our clients' success. We assist our clients in reaching their goals by considering their objectives and customizing our method in order to meet their needs. We recognize the importance of understanding the organization first in order to provide practical solutions. At Stellarware, the client always comes first.

Values

Partnership, respect for our clients, delivering value, and making an impact on society are just some of our core values. Our commitment to both our clients' success and our own standards is what sets Stellarware apart as a leader and a true public / private partnership organization. Stellarware offers the opportunity to demonstrate how business and government can work together.

Stellarware is a small business that excels at Public / Private Partnerships

We have experience finding competitive and cooperative advantages for our clients. We consider the client as a complete entity while examining the unique dynamics of the competitive system. Objectivity is crucial. Accurate data, rigorous analyses, external perspectives, and explicit logic serve as our foundations for objective decision-making. Stellarware identifies advantages in all of its efforts and conveys a strategic perspective to benefit all parties. We can respond quickly and thoroughly to our clients' needs and provide unparalleled customer service.

Adding Value

Stellarware is committed to adding value for our clients that will return many multiples on their investment. We deliver tangible and positive change, not simply presentations or ideas. We set our standard for adding value extremely high. At Stellarware, this requires that our work deliver the results and meet the objectives of our client and the people they serve. We adhere to our standards by engaging candidly within Stellarware and with our clients about the level of value added by our joint efforts.

Partnership

The partnership perspective guides Stellarware's relationships both internally and with clients. We build lasting relationships on respect, honesty, mutual support, and investment. We work together in a manner that is collaborative, constructive and challenging. We believe that a mutually respectful environment fosters continuous learning. We know that team work and cooperation are essential to our success both as a company and as individuals.

Partnership is the cornerstone of our client approach. We aim to strengthen our client's capabilities, improve efficiency and deliver the services they require. We respect our clients and fully appreciate the challenges they face. We feel privileged to be a partner in their endeavors and share in their achievements. We always recognize and appreciate our clients' knowledge and experience. We can provide the expertise and resources to be a catalyst for change. Change for the better.

Anything is possible

Our goal is not simply to apply the best practice but to invent it. Every opportunity is unique, and there is seldom only one solution. Breakthrough ideas often result from the work of partnerships and teams attempting to creatively solve real challenges. We aspire to expand on the needs of our clients and help them attain each of their objectives.

Influence

We strive to have a positive and lasting influence beyond the business world. We believe we can make the world a better place both directly through our client work and through our own efforts. We seek progressive policies in every opportunity where we provide services and take tremendous pride in the work we do and the people we serve.

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Our Philosophy

Stellarware Services Map

AL AK AZ AR CA CO CT DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY DC

Click on a state or access our Fact Sheets to learn more

CSLN

Child Support Lien Network Service

MRN

Medicaid Recovery Network

NewHire

New Hire Reporting Service

News

Careers


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Customer Service

XX

Customer Service Specialist, CSLN

Our organization is seeking detail-orientated individuals with strong computer skills, professional phone manner and superior customer service skills to become a team member of our dynamic and friendly office located in Norwell, MA. Position: Customer Service Specialist (CSLN) Responsibilities Include: Perform quality assurance activities through automated and telephone inquiries to verify insurance claim status and insurance contact information. Accurately update database contact records in a proprietary system with information returned via spreadsheets and information provided over the phone. Records notes to case records providing clients with additional information. Review potential matched records to quality good matches. Send computer-generated documents, generate emails and excel spreadsheets. Provide professional and courteous customer service support to public and private network members. Ensure security and confidentiality of sensitive and/or protected information. Comply with all company policies/procedures including those pertaining to ethics and integrity. Training and development could also include current and future projects within our company. Requirements and Qualifications: Demonstrated performance in customer service. Strong computer skills, including online research, Microsoft Word. Excel, and Outlook Excellent communication skills including active listening. Service-oriented and able to resolve customer issues. Excellent verbal and written communication skills. Professional demeanor, positive attitude, self-motivated. Proven experience in high inbound and outbound call volumes. Productive and comfortable within a team environment. Medicaid experience preferred. We Are Offering: Full-time Opportunity On-the-job training An attractive benefits package Who We Are: Dynamic and high energy workplace Stable and growing company Supportive management team committed to professional development and growth Job Type: Full-time Experience: Entry-level position Administrative Customer Service: 1 year (Preferred) Work Location: Norwell, MA Benefits: Health insurance Dental insurance Vision insurance Retirement plan Paid time off Parental leave Work in a modular office environment Communication Method(s) Used: Email & phone Schedule: Monday to Friday, 8:30 AM - 5:00 PM
XX

Data Entry & Customer Service Specialist (NJ)

Our organization is seeking detail-orientated individuals with strong computer skills, professional phone manners, and superior customer service skills to become a team member of our dynamic and friendly office located in Hamilton, NJ. Job Summary: Data Entry & Customer Service Specialists provide timely, accurate, and quality services to support our New Hire Reporting and National Medical Support Notice (NMSN) programs on behalf of a number of states in coordination with the Office of Child Support Programs. Responsibilities Include: Provide superior customer service and technical support via telephone and email.
Outreach to employers regarding compliance, conversion, file layouts, profile updates and other scenarios to achieve employer compliance.
Process mail from point of receipt according to established company processes and regulations for mail sorting and batching.
Perform quality data entry and file processing from records, and files received.
Maintain or exceed response times, production requirements, and accuracy rates.
Identify and resolve errors in reports received.
Use resources to locate information, including but not limited to database lookup, Internet searches, and telephone networking.
Provide feedback to management on issues or trends, ideas or suggestions.
Online research and other duties as assigned. Requirements and Qualifications: Demonstrates reliability.
Excellent verbal and written communication skills.
Strong computer skills including Microsoft Word, Excel, and Email.
Professional demeanor, positive attitude, self-motivated.
Proven experience in high data entry production volumes.
Productive and comfortable within a team environment.
Attention to detail and the ability to perform repetitive tasks. We Are Offering: Full-time Opportunity
On-the-job training
Attractive benefits package Who We Are: Dynamic and high energy workplace
Stable and growing company
Supportive management team committed to professional development and growth Job Type: Full-time Experience: Entry-level position
Administrative Customer Service: 1 year (preferred) Work Location: Hamilton, NJ Benefits: Health insurance
Dental insurance
Vision insurance
Retirement plan
Paid time off
Parental leave
Work in a modular office environment Communication Method(s) Used: Email, Phone, and Web Schedule: Monday to Friday, 8:00 AM - 5:00 PM (ET)
XX

Data Entry & Customer Service Specialist (MA)

Our organization is seeking detail-orientated individuals with strong computer skills, professional phone manners, and superior customer service skills to become a team member of our dynamic and friendly office located in Norwell, MA. Job Summary: Data Entry & Customer Service Specialists provide timely, accurate, and quality services to support our New Hire Reporting and National Medical Support Notice (NMSN) programs on behalf of a number of states in coordination with the Office of Child Support Programs. Responsibilities Include: Provide superior customer service and technical support via telephone and email.
Outreach to employers regarding compliance, conversion, file layouts, profile updates and other scenarios to achieve employer compliance.
Process mail from point of receipt according to established company processes and regulations for mail sorting and batching.
Perform quality data entry and file processing from records, and files received.
Maintain or exceed response times, production requirements, and accuracy rates.
Identify and resolve errors in reports received.
Use resources to locate information, including but not limited to database lookup, Internet searches, and telephone networking.
Provide feedback to management on issues or trends, ideas or suggestions.
Online research and other duties as assigned. Requirements and Qualifications: Demonstrates reliability.
Excellent verbal and written communication skills.
Strong computer skills including Microsoft Word, Excel, and Email.
Professional demeanor, positive attitude, self-motivated.
Proven experience in high data entry production volumes.
Productive and comfortable within a team environment.
Attention to detail and the ability to perform repetitive tasks. We Are Offering: Full-time Opportunity
On-the-job training
Attractive benefits package Who We Are: Dynamic and high energy workplace
Stable and growing company
Supportive management team committed to professional development and growth Job Type: Full-time Experience: Entry-level position
Administrative Customer Service: 1 year (preferred) Work Location: Norwell, MA Benefits: Health insurance
Dental insurance
Vision insurance
Retirement plan
Paid time off
Parental leave
Work in a modular office environment Communication Method(s) Used: Email, Phone, and Web Schedule: Monday to Friday, 8:00 AM - 5:00 PM (ET)

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